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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Leah Shier

August 4, 2025

5  out of  5
rating by Leah Shier
"Nat isVery helpful and very polite. He helped us start our new home insurance policy and transferred our auto insurance policies with ease"
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Adam

August 1, 2025

1  out of  5
rating by Adam
"I was referred to Steve Mason by State farm insurance for my small business. I called him and he took my information. After 4 days I called him back and he didn't even remember who I was. After another 3 days of silence I went to another insurance agency and was insured within that day!"
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erik duloisye

July 30, 2025

1  out of  5
rating by erik duloisye
"Have our house and 2 cars insured. We have a relatively small claim after Hurricane Helene. As a consequence, we were denied the opportunity to insure a new condominium! Essentially welcome to pay our fees but no longer welcome after one claim..."
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Melissa Falcon

July 25, 2025

5  out of  5
rating by Melissa Falcon
"Marlana has been exceptional with answering all my questions and processing my requests quickly. I highly recommend her to help with any all your insurance needs."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Jimmy Miles

July 22, 2025

5  out of  5
rating by Jimmy Miles
"Nat Couch was very thorough and helped with all my questions."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Joanie Lindsay

July 21, 2025

5  out of  5
rating by Joanie Lindsay
"Amelia was very helpful and did a great job at taking care of my request."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Willis James

July 18, 2025

5  out of  5
rating by Willis James
"We needed an update to our car insurance policy. Amelia Ward handled our request professionally, quickly and very pleasantly! We had an outstanding experience with her!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Georgina Riley

July 16, 2025

5  out of  5
rating by Georgina Riley
"Amelia was friendly and professional. She listened to my questions and took care of my issues. She was a lot of help. Thank you."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. -Amelia"
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Mary Beth Avent

June 27, 2025

5  out of  5
rating by Mary Beth Avent
"Amelia was very professional and helpful!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Allie Barker

June 26, 2025

5  out of  5
rating by Allie Barker
"This office has a very welcoming attitude. Becca was very helpful and informative over the phone, making my search for insurance a lot easier!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Doug Hansen

June 24, 2025

5  out of  5
rating by Doug Hansen
"Quick call back and took care of what I needed"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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brian coffman

June 16, 2025

5  out of  5
rating by brian coffman
"Nat Couch has been very helpful with our needs since moving to South Carolina from Georgia."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jennifer Kanagy

June 16, 2025

5  out of  5
rating by Jennifer Kanagy
"Amelia is the best! It’s always a pleasure speaking with her over the phone. She is super friendly and works efficiently!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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xenthine

April 25, 2025

5  out of  5
rating by xenthine
"I always have great interactions with his office. Polite, courteous and knowledgeable."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jacob Mason

April 2, 2025

5  out of  5
rating by Jacob Mason
"Steve has been my agent since my very first policy. His staff is competent and helpful every time I call with an inquire or a change request. He is knowledgeable every type of insurance that Stat Farm has to offer. I would highly recommend his office if you are new to the Aiken area."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office here in Aiken. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Vicky Feliz

March 28, 2025

5  out of  5
rating by Vicky Feliz
"Have been with Steve and his staff for over 24 years. Have never had less than superior service. My most recent assistance was with Amelia. She was knowledgeable, professional and very nice to work with. Would definitely recommend them to anyone."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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charles whisenant

February 10, 2025

5  out of  5
rating by charles whisenant
"I’d like to give a five star rating to my Steve Mason State Farm insurance agency. Most recently working with Nat Couch was a pleasure."
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Mary Barrett

October 20, 2024

5  out of  5
rating by Mary Barrett
"Always the best man Steve Mason willing to work with you at the what you can afford and the other staff members are also capable to work with you. Been a long time customers!!"
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Giannina lamaletto ferrari

August 8, 2024

5  out of  5
rating by Giannina lamaletto ferrari
"Great service! Strongly recommended."
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Chris Clark

July 5, 2024

5  out of  5
rating by Chris Clark
"Steve Mason seems to be a very kind, courteous and helpful person. I highly recommend his insurance company. I also recommend that you ask about the safe driver discount and the multi-car discount. I also recommend that you ask about their life insurance. His staff is also kind and helpful and he has also been very patient with me. Thank you very much Mr Mason and staff for all of your help and all of your time through the years."
We responded:
"Thank you so much for your business. We appreciate your kind words and working with you in the future. "
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Sheila Wells

June 27, 2024

5  out of  5
rating by Sheila Wells
"Mrs. Marlana was so helpful, and is always a pleasure to deal with when I call in, very professional and needs a raise , she is valuable."
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Stan Williamson

June 20, 2024

5  out of  5
rating by Stan Williamson
"Had insurance with Steve for many years on house, cars, camper, boat always great service."
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Greg Sharp (Pharma Scientist)

March 1, 2024

5  out of  5
rating by Greg Sharp (Pharma Scientist)
"Awesome customer service! Ask for Marlena! But I would prefer"
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Stephen Young

November 9, 2023

5  out of  5
rating by Stephen Young
"Nice guy. Will answer all of your questions. He will help you out with everything."
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Ashley Hutson

October 4, 2023

5  out of  5
rating by Ashley Hutson
"I just got insurance with state farm and Madison who i spoke with was amazing, she was very patient and easy to work with. i would definitely recommend her to speak with about getting insured."